Where we ship
For direct-to-consumer orders, we ship within Canada only. We would love to ship your order to the United States, but at this time it is not possible. In the USA, the Boyer Brush and Boyer Mini are available from our US retailers and on Amazon.com; bundles, spices and the BBQ apron are sold in Canada only. Retailers in the United States: we ship wholesale — please fill out the application form on our Become a Reseller page.
Shipping costs
Shipping is free on orders of $45 or more. Orders under $45, for example spices or sauces ordered on their own, ship at a flat rate of $14.99.
Processing and tracking
We ship fast. Orders usually leave the same day or the next, Saturdays included. Once your order is shipped, you will receive a confirmation email with a tracking number.
Problems with a delivery
My order should be here by now, but I still don’t have it. What should I do?
We ship with several carriers, and every order comes with a tracking number. Before getting in touch with us, please check the tracking number in your shipping confirmation email and make sure the delivery address in that email is correct. If you have an account with us, you can also see your order status in My account once you are logged in. It is also worth asking your neighbours, in case the carrier left the package with them.
If the address was correct and your package still has not arrived, contact us through our contact form with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
I received a wrong or damaged product. What should I do?
We’re sorry if your order arrived damaged or with the wrong item. To help us resolve this quickly, please contact us through our contact form as soon as possible (ideally within a week of delivery), with a short description of the problem and where you bought it. If you bought it on boyerbrush.ca, please include your order number: it is in your confirmation email, and in My account if you have an account. We will reply by email, and you can then send us photos of the product.
We’ll get back to you with a resolution as soon as possible!
If you have any questions about our shipping or return policy, please contact us through our contact form. We are happy to assist you!