This policy covers boyerbrush.ca orders: bundles (including the Boyer Brush or Boyer Mini that comes in them), the apron, dry rubs and hot sauce. A Boyer Brush or Boyer Mini bought at a retailer or on Amazon follows that seller’s policy.
Something not right? Let’s talk. If you have an issue with your Boyer product, reach us through our contact form and we will look at it with you, case by case.
If you change your mind, you can return an item within 30 days of the date of purchase. After 30 days, we cannot offer a refund for an unused item you no longer want.
To be eligible for a change-of-mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all the accessories, tags, and labels intact.
Apron
For a change-of-mind return, the apron must be unused, in its original packaging, and returned within 30 days. A torn seam, a failed strap, or damage on arrival is a defect, not wear.
Dry rubs and hot sauce
Dry rubs and hot sauce can be returned unopened only, within 30 days, with the original seal intact. Opened food is not accepted back, for health reasons.
A leaking, spoiled, or wrong item on arrival is a defect. Contact us through our contact form.
Do not ship opened food back unless we ask.
Bundles
The unused, sealed parts of a bundle can be returned within 30 days. An opened rub or sauce in the bundle is not refundable.
Springs and defects
The cleaning parts of our brushes are stainless-steel springs, not wire bristles. Springs can bend with use. One spring coming off after extended use, while the others still clean the grate, is wear and does not by itself justify a return.
The Mini’s frame is painted cold-rolled steel, not cast aluminium, and can rust over time. That is not a defect.
Contact us through our contact form if your brush arrives with a spring missing. That is handled as a defect.
Damage caused by use that does not follow the instructions is not eligible for a return. See How to use the Boyer Brush: boyerbrush.ca/how-to-use-the-boyer-brush/
You can also scan the QR code on the brush.
To initiate a return, please contact us through our contact form with your order number and the reason for the return. We will then provide you with a return shipping address and instructions.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your refund is approved, we will process it and apply a credit to your original method of payment. The time it takes to appear depends on your card issuer or bank. For change-of-mind returns, shipping fees are non-refundable and return shipping is at your expense.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us through our contact form.
Exchanges
We only replace items that are defective or damaged. To have one replaced with the same item, please contact us through our contact form.